Due to the increased demand on our medical staff and extended wait times, MissionVet has implemented an online/mobile check-in service for EMERGENCY visits. This check-in and registration method allows us to ensure that our patients needing the most urgent care are prioritized and that our clients and patients with less critical needs can wait in the comfort of their homes or cars. As always, we will strive to keep you updated on wait times and will continue to provide communication to clients with pets in our care through phone calls and two-way texting capabilities.
If you have a scheduled SPECIALTY appointment, you DO NOT need to check in online. When you arrive, please check in at the front desk or call us at (210) 737-7373 for curbside service instead.
Frequently Asked Questions
What if I come to the hospital without checking in first?
You can check in once you arrive, and depending on the condition of your pet, we will either have a technician triage your pet to see if they need to be seen right away or if they are stable we will ask you to return home to wait until it is your pet’s turn to be seen.
What happens if I opt out of receiving text messages?
A staff member will call you to communicate instead of sending text messages.
What if I decide I no longer want/need to have my pet seen?
Reply “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue.
How do I know if my pet's condition is critical and needs to be brought in ASAP vs. stable and able to wait their turn?
We understand it can be confusing when your pet is sick to know if they need to be rushed into the hospital or not, so we always encourage you to call us at 210-737-7373; we are always happy to answer your questions. You may also review common signs of an emergency that may require immediate care here.
Do you take pet's in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?
We try to take patients in the order they are checked in, but they are also triaged similarly to a human ER, with more severe patients always seen first. Once you check your pet in, we will triage them based on the clinical signs you’ve provided. Patients that arrive with life-threatening or serious injuries or illnesses will require immediate attention which can create longer wait times for more stable pets.
I live an hour away; will I have enough time to arrive at the hospital once you have contacted me to be seen?
Yes! Once we send you a text to head into the hospital, please text us your ETA so the team can prepare for your arrival. Don’t forget to text ARRIVED once you’re in the parking lot. Please be aware that changes may arise because critical patients do take priority.
